BRYAN´s profile

Reviews (2)

Alpharooms

OVERCHARGED

I MADE A BOOKING FOR TREASURE HOTEL&MARINA AT A COST OF £451,60.
I WAS TOLD FULL PAYMENT WOULD BE TAKEN AT TIME OF BOOKING AS IT WAS BEING PASSED ONTO BOOKING .COM.
I RECEIVED MY CREDIT CARD STATEMENT ONLY TO FIND I HAD BEEN CHARGED
A TOTAL OF £503.36 PLUS £15.05 TRANSACTION FEE.
I WAS NEVER TOLD THAT THERE WOULD BE A 12% TAX OR THE PAYMENT WOULD BE CHARGED IN US DOLLARS. IF THIS HAD BEEN POINTED OUT AT TIME OF BOOKING I WOULD NOT HAVE CONTINUED WITH BOOKING OR USED MY INTERNATIONAL CREDIT CARD.
I COULD HAVE BOOKED THIS THROUGH ANOTHER COMPANY WITHOUT INCURING THESE EXTRA CHARGES.
IF YOU WISH TO CONTACT ME MY TEL No 01723583874 OR EMAIL bryan.cooper583@btinternet.com
MANY THANKS
B.COOPER

23 February 2014

Reply from alpharooms.com

Dear Mr Cooper,

Thank you for your feedback and please accept our apologies for any confusion with regards to your booking fees, I can confirm that full details of any additional taxes imposed by the hotel such as resort fees or city taxes can be viewed before booking within the hotels policy and cancellation policy on our website. I can also confirm that you are advised before booking that your payment will be taken in the local currency of the hotel and therefore in your case US Dollars. Please accept our apologies for any confusion with regards to your payments.

Kind Regards
alpharooms.com

Looking4Parking - Airport Parking

PARKING FOR LESS

THEY GAVE GOOD SELECTION OF PARKING SITES FOR MANCHESTER AIRPORT.
THE ONE I CHOSE WAS CLOSE TO AIRPORT BUT DUE TO ROAD WORKS I FOUND IT DIFFICULT TO FIND BUT ONCE I FOUND IT WAS CLOSE TO THE AIRPORT.
I HAVE REBOOKED THIS CARPARK FOR MY NEXT HOLIDAY WHICH IS
MANCHESTER FLIGHT SHUTTLE SERVICES.

BRYAN´s profile

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BRYAN
Reviewer
United Kingdom

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