I got the wrong size so sent an email asking what would be faster, exchange or refund as I wanted the dress for a wedding, they said to get refund and order another dress, got the dress the next day and got the refund just over a week later, they didnt include the postage but I explained I paid to get it sent back and sent my pic of my receipt, a day later that was refunded too, they were great, dress lovely too, quick delivery and quick sorting out everything else, will shop again
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