This was not the first time that I have used Interparcel and previous experiences have been good.
However, this time I booked for a parcel to be collected and was given a collection time of 09:00 to 18:00. My company closes normally at 16:00 so I stayed on to ensure that the parcel was collected. By 17:30 I was getting a bit worried so tried to call Interpacel. Their phone lines close at 17:00 so there is no way of chasing up an order out of hours. The courier didn't collect, so I ended up putting the parcel in my car and driving it to my customers the next morning. This involved my getting up at 05:00, driving a 250 mile round trip, the additional cost of fuel, and all so that my customer could get their parcel on time.
I asked for a refund and was told it would be made. IIt took a further two weeks and two emails for this to happen.
Whilst I accept that couriers are beyond the control of Interparcel, it would be much better if you could contact them beyond 17:00 to chase orders.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.