I placed a £150 order with Sports Direct last week. The folowing day they notified me that the order was with the couriers but it failed to arrive. When I contacted the couriers they said they had never received it. I emailed Sports Direct 6 times but only received a standard reply saying the parcel was with the couriers. Eventually I got hold of a phone number for Sports Direct. Over the course of 4 telephone conversations they are refusing to say where my order is. They have told me that THEIR warehouse has lost the parcel but they will not be replacing it nor will they be giving me a refund. I am absolutely lost for words. Is this not called STEALING?
Judging by the number of similar reviews on this website it appears to be common practice by Sports Direct. I have contacted Watchdog about this and suggest others with bad experiences with Sports Direct do the same. If they have enough complaints they might make a programme to shame Sports Direct. Alongside this I am taking them to the Small Claims Court which costs £60 although I will be able to recoup these costs when I win my case.
I just hope that as many people as possible know about their shameful customer service and stop using this company.
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