Steven Edwards´ profile

Reviews (1)

Country Attire Ltd. (www.countryattire.com)

Excellent online shoppping experience backed up by superb customer service.

Immediate order fulfilment - arrived as arranged and goods exactly as descried. Courier company (DPD) were excellent - gave me a 2 hour time window. Lose one star for not being easily reachable on the phone (answerphone only when I tried) and because the box was pretty beat up (a shame as the purchase is a Christmas present) but, overall, very good, speedy service. Pricing was excellent!
* UPDATE : 10th Dec *
5 stars due to superb follow up by Country Attire. I unexpectedly received an email after CountryAttire read the above, offering me a new flat-packed box to be despatched and offering an apology for the phone being busy. Very, very high level of customer service I'm simply not used to these days - well done CountryAttire!

Absolutely recommended without hesitation!

08 December 2012

Reply from Country Attire Ltd.

Good afternoon,

Thank you for your feedback, it is very much appreciated.

Please accept my apologies for any difficulty in contacting us via phone, we should be available 9-8 Monday through Thursday, 9-6 Friday and 10-5 at the weekends, though at this busy time of year if all of our lines are in use or we are caught a little short staffed in the office the phone may on rare occasions go to voicemail. We do try and get back to you as soon as possible if a message is left and the query has not yet been resolved by another contact method.

Given that the item is a christmas present I will arrange for a replacement (flat packed) box to be dispatched to you so that it can be repackaged in time for gift-giving if this is okay for you? I will get it delivered to the same address as the Boots and hope that this is okay for you.

If you have any further queries please do let me know on 01663 734 444 or via sales@countryattire.com

Kindest regards,

Michael Marshall
Customer Service Manager

Country Attire Ltd.

Steven Edwards´ profile

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Steven Edwards
Reviewer
London, United Kingdom

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