I have previously ordered from Simply Asus without issue. I bought a clearance item and the order appeared to be accepted. I later received a text to say that there was a problem with my order. I telephoned and was informed to contact my bank. This was incorrect information. I called again and spoke to a lady who had a terrible attitude. She was unhelpful and I felt I was treated like something on the sole of a shoe. I actually called a sales line and was told to order on the internet. What kind of sales line is that?
I am deeply unsatisfied and appalled by the whole experience. When I finally bought the item no effort was made on the company's part to have the product ready. I was expected to wait all afternoon in Birmingham for a text confirmation that the product was ready for collection. The whole experience left me feeling like a number rather than a person.
I would give SimplyAsus zero out of 5 if that was an option.
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