Bride & Groom Direct

Not very impressed

Some of the text on the save the dates were faded, was told they might just be extras and if we wanted them re-printed we had to send the faulty ones back. Don't have the time to do this and not willing to pay postage to send them back.

Wasn't sent enough ribbons for all save the dates, was told this was because we were sent spares - what's the point of sending spares without any ribbons as we can't use them without these!

06 December 2012

Reply from BRIDE & GROOM™ Direct

Dear Hayley

Thank you for taking the time to review Bride and Groom. I know that when we print an order we always send at least 2 extra cards. It is standard procedure if there is a problem with a card just to ask for a sample so that we can follow this up in production and more importantly that we do not make an error again if there is a printing issue with an order.
I shall contact you directly to discuss this further.
many thanks
kind regards
Ellen Dobson
Customer Service Supervisor