I ordered a cover for a garden table. The website showed it to be in stock. However this wasn't the case and I had to ring up to find out where it was. I was later told that it wouldn't be in stock until the new year. However I was offered an alternative (more expensive but offered at the same price) which I accepted. However on arrival, nice though it was, wasn't an exactly the same as the one I ordered as it was larger to cover the chairs as well. Rather than go through the rigmarole of returning the cover I am using it with it tucked in. Its OK but not what I wanted as it flaps in the wind.
Your actions have cost you and the customer is not entirely happy but not miserable either. Marks out of 10 - 6.5, I think but it could have been worse
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.