Gillian´s profile

Reviews (1)

iflorist

Nice flowers but poor service

Flowers arrived and I was told they were lovely. The problem was that the card was blank which caused a problem as recipient did not know who they were from.
When I called the lady cpnfirmed that a message was on the system she just said she would call florist. No offer of anything else not great customer service

07 December 2012

Reply from iflorist

Dear Gillian

Thank you for your feedback. Please accept our sincerest apologies for the inconvenience this blank card must have caused, we welcome all feedback including bad feedback so that we can improve our services for the future. We certainly do not wish to lose you as a valued customer so we would like to offer you a complimentary bouquet to be sent to a recipient of your choice. We hope this is satisfactory and I will e-mail you personally now regarding this matter.

Kind Regards

Iflorist

Gillian´s profile

profile image of Gillian
Gillian
Reviewer
United States

About