I know Robert will have good answers for all my issues but I feel I have to tell it as it was from a customer.
For starters, the delivery date shown on the website is not possible and gives a false impression. Some items arrived individually, which caused confusion as we thought the items came as a complete order and we had to accept them unsigned for.
The bulk of the order arrived unexpectedly a day early and all the heavy packages were crammed into our porch whilst the longer ones left on our drive. There was no inspection, signature or prior warning for over £1600 worth of goods! Being a disabled pensioner, I had to unpack the goods and move the panels one by one just to get to my door.
Some panels and doors were damaged. All the panels had wood-grain in the wrong direction and I was blamed for wrong information given. However, I proved that the list sent clearly stated width and height required. I was offered new panels, which would take another 2 weeks, but I declined these because my kitchen fitter wanted to order slightly different sizes. The kitchen fitter was laid off indefinitely.
I was told that this was a 'bespoke order' and would have to pay the extra for all new panels? I disputed this as, how can this be a 'bespoke order' when the company had to ORDER new panels after getting things wrong? My newer panels cost far more than the original panels and yet I was only offered 50% refund of the original wrong panel costs.
I received 100% refund after many disagreeable contacts with Robert.
Conclusion: keep details of all information supplied to the company for proof of order otherwise, the blame will always be yours!
My wife and I found the whole event very stressful and feel it could all have been avoided with a little more care with my order.
My laptop purchase was the best on offer and as the past reviews were good, I ordered with free delivery (estimated 5 days).
I ordered on Saturday, had it confirmed Sunday, dispatched Monday and received Tuesday. What was more impressive was the courier service as I was text on the Tuesday to say the arrival time (within an hour) and even had the couriers christian name.
I hope other companies read this and take note!
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