No replies to email, no answering the phone, possibly the worst customer service I have ever experienced.
I ordered some clothes and after reading reviews online, 3 days after I placed the order I emailed them asking them how long the standard delivery would take and they sent it express delivery so I got with within 5-6 days, I was very happy. However only one of the items were in a plastic bag, the rest just loose, the jeans I recieved were a different shade of pink to the picture on the website, the denim shirt had a yellow stain on the back and the two tops I ordered were not a flattering fit. I kept one plain white vest and have been hoping to have my 'return request' processed, however this has not happened and I am not waiting on the company to reply, meanwhile I'm stuck with faulty items and my money tied up in the company.
It's been at least 2 weeks no and no return! No response! Absolutely terrible service, I'm very unhappy.
After reading the reviews I gave them the benefit of the doubt, but I have been very disappointed and unfortunatly, after this, won't be ording with Select again.
Claire Fisher found this review useful
I usually am a boohoo.com lover! I was a little disappointed with my last purchase.
I fell in love with a pair of trousers, perfect for summer but was super disappointed when I tried them on and they fit well, loose like they should be, but ripped along the seam on the inner leg when I sat down! I sent them back, I got my refund processed quickly with no issues, these things happen.
I will definitely be shopping here again, I still love Boohoo!
Always very helpful! I have had a few problems, stock issues on the website, so they don't have the right stock I ordered and some faulty items. But Ark have always been very amenable and lets me know ASAP, sorted it out and any returns have been processed quickly and my postage refunded. I think everything is very reasonably priced the clothing is good quality! One of my favourite shops online, for dresses to vintage jumpers, they're perfect!
I ordered an outfit for a work do, not only did it not arrive, I was told I'd have to wait 10 days, for a refund, only they couldn't get the dates correct so I'll be expected to wait two weeks for my refund, and I won't be getting my postage and packing back. So I've spent a lot of money for only stress and the support team has been less than helpful. I am beginning to get the feeling I will never get my money back, I won't be using this service again.
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