I wish I could give 5 stars but can't because in the end I paid for a 'premium' delivery slot. I'd waited two weeks but had not yet entered the build phase, I paid and work started straights away and everything happened quickly. What I suspect is happening is that in busy periods each time you get to the front of the queue someone that has paid for a slot comes in ahead of you and you get stuck at that point - never making it into the build phase. There must be a better way.
My advice - budget to pay for a build slot then pick you spec accordingly - frustration free. Then enjoy picking a spec exactly as you want without having to build it yourself at a great price.
I can't talk to the laptops - only had them a short while but out of the box they look great. SImply Acer were the only people to have stock of what I wanted (touch screen Windows 8 laptop) and also had a selection of machines that fit my criteria. Ordering was simple and delivery very prompt with good communication on the delivery itself.
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