TravelUp are the worst customer service company I have ever encountered (I had the phone put down on me twice).
They are informed of flight schedule changes and also cancellations by the airlines and then fail to notify customers of these changes until it is too late.
I gave them the opportunity to investigate and explain and hopefully make good there errors, however they failed miserably and tried to tell me they had contacted me.
I sorted out my airline problems direct with the airline, as I did not trust them to do the right thing for me.
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