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iwantpants.com

BEWARE of this company!

I bought a set of 3 Armani pants from this company and when I received them the packaging was badly damaged. The item was meant to be a gift so I checked to see if the description mentioned anything about damaged box - nothing.

So I contacted the company by e-mail and waited. 2 weeks later still no response I contacted them again and called and still nothing. I have now contacted them 6 times and not one reply back!

The item is still unused and in it's box with tags and I am so annoyed. The number they give is obviously just a ploy to make you think they are a legit company but they never EVER pick up - just a guy saying "we are busy this time of year".

I suspect the item is a fake and now will have to take this further. Please keep your money and shop somewhere reputable - I will from now on as it's not worth the risk.

Update: Thank you for replying to my complaint. I find it strange that you had the time to reply to this and not to the several messages through your site AND email on invoice over the past 2 months!

As mentioned on your website I need a 'code' of some sort before I can send it back to you. There was no returns info sent with item. I have also read some other customer complaints and one mentioned they returned their item and had not received refund hence why I am reluctant just send item as I spent £30!

Plus, will I receive the money to send them back as none of this is actually my fault? As mentioned on your website if the item is damaged then you will refund in full. Yes, the underwear is not damaged (I haven't actually checked) but it's a gift and the box has a massive hole in it!!!!

I am happy to send them back if I get a full refund (including the money to send back which will be recorded as I have no faith in your customer service.) If all does go well then I will consider changing my rating and review. But for now I feel it is important for other customers to be aware of your customer care - which is appalling. Plus, I think you will find tags can be faked. I said I suspected the item to be because once you buy an item from iwantpants.com it is virtually impossible to get in touch for returns or complaints. I will be sending the item back once I get confirmation of refund.

Thank you.

Fabio Ciquera found this review useful

16 December 2012

Reply from iwantpants.com

Hi Farah,

Yes, we are very busy at the moment.
You can return the Armani 3pk to us at the address on the invoice that was enclosed with the goods, if you no longer have it the address is on the website under the 'Returns' section. The item however, is not fake and we only deal with the brands drectly, our Emporio Armani stock come direct from Giorgio Armani in Italy and as you mention they do have the genuine Emporio Armani authentication tags still on them. We may every now and again receive a slightly damaged box but this in no way affects the quality of the underwear.
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Update 16th December 2012
Hello Farah,
We have since changed our returns policy and a code is no longer required, the returns address can be found at this link: http://www.iwantpants.com/returns
We would advise sending back recorded delivery and a refund will be processed.
Furthermore, Emporio Armani can be contacted on 0207 368 8880 and they will verify for you that the item you purchased is genuine if you so wish.

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Farah
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United States

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