Marbella Holiday´s profile

Reviews (1)


Great until you have a problem....No Customer Service!

Vistaprint...please DO NOT repsond to this with yet another automated response!

I ordered personalised cards, as I have done before which were very good and everyone loved. However, this time, they arrived and the corners were all damaged. I contacted Vistaprint straight away to receive an automated reply. 4 days later I finally get an email asking for a photo of the damaged goods with yet another automated reply. During this time I had no choice but to buy ordinary cards and post them in time, as we live abroad. Today I called and spoke to someone who said they will send me new cards. I explained, I have been waiting now 6 days for a response when they clearly say on their website response within 24 or 48 hours. New cards are no use to me. I would like a refund. I was told no. Then was given an email address to complain to, which then didn't work and was redirected to a form to fill in and yet another automated email.

In the meantime I have received 3 other emails from Vistaprint offering me calendars, order more of my designs and also a survey on how their services! Yet nothing about my complaint.

The product arrived damaged, in 6 days they still haven't emailed me a personalised email. I will never use this company again no matter how great some of the products are. Its the good customer service you want when you need it.

Accidents happen, I appreciate that, and, is it the end of the world because I couldnt send my personalised Christmas Cards?, no, there are far more important things happening in the world. However, I paid good money for a product that arrived damaged, yet Vistaprint will not alllow me to send back and will not give me a refund.


Gary Johns found this review useful

07 December 2012

Reply from Vistaprint

Hi Marbella,

We apologize for any inconvenience you might have experienced. We kindly inform that one of our customer service team will get in touch with to resolve the issue.

Marbella Holiday´s profile

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Marbella Holiday
United Kingdom