P.Lee´s profile

Reviews (1)

Tyre Shopper


If you wish to waste over an hour of your day dealing with a company who cant deliver a tyre to a depot then purchase a tyre through this lot! They then had the nerve to overcharge me for the 'alternative' tyre!-When I asked to talk with a manager I was informed they do not work weekends and they would phone me first thing monday!-needless to say that didnt happen either!! A manager never did contact me-at best I spoke with a team leader who repeatedly told me it wasnt Tyreshoppers fault-yet it was tyreshopper who I had,in good faith, paid in advance for said tyre!

10 December 2012

Reply from Tyre Shopper

Dear P Lee,

We do apologise for the inconvenience that has been caused.

Tyre Shopper has access to multiple suppliers and generally we deliver tyres on time, unfortunately it was on this occasion that we could not get the tyres to the branch for fitting.

The alternative tyres are offered as a good will gesture and we attempt to reduce the margins to ensure the customer still receives tyres from us, however sometimes we ask for additional payment when we simply can not reduce the prices any further.

This was absolutely a Tyre Shopper issue and we should accept responsibility, which I am acknowledging here.

kind regards
Tyre Shopper Customer Services

P.Lee´s profile

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United Kingdom