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Reviews (1)

Interlink Express

Why drive to an address and not ring or follow customer's order?

What is this mess with Interlink ?
I got a SMS telling me : "delivered to my neighbour has been accepted"
Then another one telling me the delivery will be between 15:31-16:31 (note the how ridiculously precise the times are !)
and WHILE WE WERE IN THE HOME we saw a note in the letter after 16:00 saying "Sorry we missed you" but ... from "DPD".
- I then go to dpd.co.uk website, even used the useful QR Code and it tells me it cannto find my Card No !
- then I remembered the SMS so I go to Interlink tracking and this time I can see the tracking.
WTF Interlink ???!!!!!
Do your drivers cannot press a bell button and read instruction ? IF they REALLY (doubt it) thought there was nobody in my neighbour is always in so it was easy to deliver.
Why give the wrong card except confusing people ?
How do you intend to run a business like that?
I have informed the eBay shop I bought the item from and told them to consider not using Interlink anymore if they don't want more unhappy customers.

07 January 2013

Reply from Interlink Express

Hi Francois,

Sorry to hear about these mix-ups that you experienced. DPD is our sister company, and some of our depots are dual branded, meaning that they operate both DPD and Interlink Express routes. However, you should have received communications from only one brand - apologies that this was all unclear.

I see that the parcel was delivered afterwards - was everything okay?

Please feel free to drop a note to socialmedia@interlinkexpress.com if you wish to discuss this matter further.

Kind regards,

Bobby.

Francois´ profile

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Francois
Reviewer
Male, 1973
London, United Kingdom

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