I purchased an item two weeks ago that I still haven't received. I received an email stating the item shipped with a tracking number that never was accurate. My first call to their customer service did not answer any of my questions but I was told the item would be shipping soon. The operator was very hard to understand and I had to have him repeat himself multiple times. My second call still did not help either. The operator was absolutely impossible to understand and honestly seemed perturbed I had called. I also was lied to and told the item would be delivered within the day. When I asked the operator to please slow down and repeat herself I think she actually talked faster and was more impossible to understand. I emailed their online customer service dept. about my experience and received a form letter response that still has a non working tracking number. The note did say I should receive my item tomorrow.
I am actually extensively trained in the customer service field and this experience is a great example of how not to do it. Maybe I'll receive my item tomorrow and this terrible experience will be over.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.