How this company stays in existence defies logic. WHY DO RETAILERS USE THEM? Poor delivery damages their brand, not just Yodel's. Evidently, Yodel does not care anyway.
I ordered some product and tracked the delivery online the day I expected it. Showed parcel placed on a van at 9.02 am. Then for the rest of the day, the status did not change. I did not get the parcel.
The next day, I checked the status - which now claimed it was delivered the previous day at 9.03am, 1 minute after they put it on the van. (Huh?)
Called their website number - got redirected to call another number. No option at all to speak to a human, just a recording asking me to enter an 8 digit number from the calling card - there was NO calling card. There was NO delivery. And there aren't any humans at the end of the phone to help.
Please, Yodel, do the right thing. Terminate yourself or reinvent your business for the better.
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