Samantha Marriott´s profile

Reviews (1)


Decent service, but laptop defective

Firstly, to say the service - both Simply Asus and their courier has been excellent. The emails letting you know when delivery is planned are accurate and speaking to the helpline saw my laptop returned to them the next day with no issues.

I went ahead and bought a second machine as a early Christmas present for my sister and, again the laptop arrived within a day which I thought very good considering I'd chosen the free delivery option.

Now to the problem.

The first machine I bought was an Open Box offer (one of the 2% of machines that get returned within 14 days as buyer decides they don't want the item) but I was concerned to find it came to me with a non-legal version of Windows 7 installed.

Tech support confirmed this after I emailed them some screenshots but could provide no explanation as to how this could have happened. Very worrying.

I cant see any advantage in the original purchaser of my machine doing this as they don't ship with the OS software supplied on disk to nick. So, how this happened is anyone's guess.

I have awarded 4 stars as, so far my experience has been OK. I will update when everything is sorted out.

Samantha Marriott´s profile

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Samantha Marriott
Nottingham, United Kingdom