Amanda Prouten´s profile

Reviews (3)

Chemist Direct - UK's Online Pharmacy. Fast, discreet & secure.

Great service

Fast dispatch, well packaged. Plenty of choice on the website at affordable prices.

PhysioRoom.com

Excellent service

Incredibly speedy service, well packaged, and at a very competitive price. I will definitely be using them again.

DirectSight.co.uk

Appalling service.

I ordered my specs on 7th October and posted my prescrition and an old pair of varifocals (for eye measure reference) a few days later. I phoned several times the next week to ensure the packaged had arrived, and kept being told that someone would call me back. No one did. Three weeks weeks later I get a prescription reminder via email, so I email the prescription, but they claim they never got it. A complete shambles of a company! Eventually, 8 weeks later, I get the first pair, which were great. A week after that I get the second pair, which were another pair of varifocals and not the occupational lenses that I'd ordered. Phoned them and was told that they don't do occupational lenses! Took them 2 months after my initial order for them to tell me this. DirectSight are an incompetent bunch of crooks. Don't waste your time or money.

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Added a few months later..... Have realised after using the reactive lens glasses that I paid extra for, that my 2 pairs of varifocals were completely different (apart from the fact that one pair were reactive lenses). In fact the reactive lenses were so different that I doubt if they are even my prescription, and I cannot wear them for anything other than gazing out into the distance. Will I get back to DirectSight? Probably not as I can't waste any more time on them. See comment below from them. I also received 3 emails all the same saying someone would be contacting me to resolve the situation but no one phoned at all. There IS NO CUSTOMER SERVICE! PLEASE DONT WASTE YOUR MONEY!

01 January 2013

Reply from directsight.co.uk

Amanda,

Thank you for your feedback. We appreciate both positive and negative reviews, sometimes the negative reviews highlight areas where we possibly could improve our service or product and we feel every company can benefit from user feedback.

Every company can make the odd mistake and we are very sorry if this is the case, further more we are totally committed to resolving your issue as promptly and professional as possible.

I will have a member of customer services to call you as soon as possible to discuss the issue and get it resolved.

Kind regards,

Chris
Direct Sight

Amanda Prouten´s profile

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Amanda Prouten
Reviewer
1962
London, United Kingdom

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