Mrs C Kellet´s profile

Reviews (2)

ao.com

Would have been 5 stars but........

It was really easy to order the washer/dryer and to arrange a speedy delivery. The delivery went a little bit wrong, but in a good way........ I was expecting a notification giving me a 4 hour window, however the delivery arrived at 7.00am! The delivery gentleman were absolutely super.
I deducted the star because I received a follow up phone call asking about my experience but really trying to sell me the extended warranty. The operative told me that the manufacturers' TWO YEAR warranty was no good once I had tried the machine, so I really needed to take the additional warranty. I think I may have spotted a training need with the customer service/after care staff!!

04 November 2013

Reply from ao.com

Hi Mrs C Kellett

Thanks for taking the time to review our service and for providing us with your order reference number.

I'm pleased to hear your appliance was delivered without you having to have any inconvenience of waiting in for the delivery all day. However, I'm sorry you didn't receive the text message with your four hour delivery window slot.

I am sorry to learn you were not happy with the way the calls between our agents and yourself were handled and can fully understand the way you feel. However, we expect staff to be helpful and courteous at all times and monitor calls on an on-going basis to help improve the quality of our service. I will make sure the call is listened to so that we can ensure it met the high standard expected.

Again, I apologise for any inconvenience caused and sincerely hope this hasn't put you off dealing with us in the future.

We're open between 8am and 10pm daily to help you and can be called on 0844 3249222, or through an email to reviews@ao.com. We look forward to hearing from you again soon.

Many Thanks

Paris Wray
Customer Advisor
ao.com

Garden XL

Excellent product knowledge, friendly and very helpful staff.

I contacted the customer help team to get some additional information regarding the Noble Spruce PE Christmas tree Artificial trees have certainly changed since the 'bottle brush' ones!!. The response I received was fast and most informative with a detailed answer to my enquiry, which helped me make my selection from the product range. I was kept informed of the order progression/slight delay via email. The order arrived on the revised date. The packaging showed some signs of not very careful handling. It was battered. There was a hole in the side and the sticky tape wasn't quite holding the box together. Luckily the tree inside was not damaged. I am delighted with this tree. It looks very realistic, It is very full. It is very easy to assemble. Unfortuneately, will not be able to use the box for storage of the tree after Christmas. 'Garden XL' seem to have a fabulous range of quality products at competitive prices and from this my first experience, I would definately order products from them in the future. Good 'old fashioned' customer service. Lovely doing business with them.

Mrs C Kellet´s profile

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Mrs C Kellet
Reviewer
United States

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