Verena Jolly´s profile

Reviews (2)


Absolutely disgusting

Disgusting service. Rude, sarcastic, manager aggressive towards me because shop assistants chose to bend rules - not my idea. Complete refusal to deal with issue because I bought the printer from a different store. Advised that I needed to resolve the issue with the store I bought the printer from ie. return it to the Isle of Wight - a 3 hour journey including ferry costs far greater than cost of a new printer. That was only the tip of the iceburg.

Vicky Rajpal found this review useful

Ellis Brigham Mountain Sports

Ordered clothes not dead cows.

If I had wanted dead cows crushed hooves and bones, I would have gone to the abattoir, not ordered a fleece and a neck warmer from an outdoor sports website. I am not at all happy to have been sent 3 bars full of gelatine with my order. I do not wish to contribute to the inhumanity of farming and to the death of animals for the purpose of satisfying human's tastebuds. I thought that buying items of clothing was safe. I would like you to send me a postage paid return envelope to return the sweets to you.

07 December 2012

Reply from Ellis Brigham Mountain Sports

Hello Verena,

Thank you for your feedback.

I regularly monitor all comments on Trust Pilot as I genuinely care about the feedback from our customers. I had no idea that a small gesture such as adding some sweets to your order would cause such offence and for this I apologise. If you feel it necessary to return the 3 items to us then we will indeed send out a postage paid return envelope to you in the next few days.

Yours Sincerely

Mark Brigham
Marketing Director

Verena Jolly´s profile

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Verena Jolly
Female, 1983
Brisbane, United Kingdom