Perry Hayes´ profile

Reviews (1)

DPD UK

What a joke, never again though.

Hi, for some inexplicable reason the delivery driver did not knock on my door or ring the doorbell. In fact I dont think he could even be bothered to walk down my short drive to get to the front door. Instead he left a slip of paper in my post box (on the gate) saying "sorry we missed you". I did see him drive off because I looked out of the window when I heard a vehicle door slam. I jumped in my car to catch up with him but unfortunately I could not find him. I have spent all morning trying to resolve the issue. Nobody has bothered to contact me. It is impossible to speak to anyone. Even the customer services number did not work. I am not prepared to take another day off work to facilitate another pathetic attempt to deliver the parcel. I will however cancel the order, tell the supplier why and refuse to purchase anything from a supplier that proposes to use DPD in the future. I fully understand why the service is rated so low. Absoloutely pathetic.

18 December 2012

Reply from DPD UK

Hi Perry,

Really sorry that this was your experience :(

Do you require any assistance regarding this parcel? Please email me at socialmedia@dpd.co.uk if you need any assistance. Remember to include a contact phone number.

Kind regards,

Bobby.

Perry Hayes´ profile

profile image of Perry Hayes
Perry Hayes
Reviewer
1963
United Kingdom

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