When i moved into my house we had a small leak due to an undone pipe which caused a stain on a few of the ceiling tiles in our kitchen. When investigating to try to get a few replacement tiles the reference on the back of the existing tiles were an old batch that nolonger came under that reference. I sent a short e-mail and got a speedy and helpful response which resulted in us getting exactly what we needed. The only small reservation i had was the packaging - the box was only around the edge and not on the top or bottom of the tiles and therefore the top and bottom tiles were slightly damaged but apart from that excellent service.
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