I use the HH website to buy kit and clothing regularly. I look forward to checking the new arrivals that are posted on a daily basis and it is a great website to browse when you have 15 minutes spare. Deliervy of goods always out performs, so even standard delivery usually only takes a day or two to arrive. I also follow them on Twitter and watch out for thier special offers.
I did have to send a watch back to them 3 times, however it was the manufacturer rather than HH who created the problems. Ultimately the watch was reparied properly.
These guys should be very pleased with themselves but do not forget the value of good customer service in a competitive market. The only minor critical comment I would make is that the website can run slowly sometimes and if they could think about how to improve the search functions, (choosing from thousands of knives for example!) that would be good.
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