Wellworking

Buying great , Delivery and promised tutorial non existent

The website was good and informative, Paul Simon answered all my queries promptly. Once I placed my order and paid, there was a prompt e-mail to arrange delivery.
However the delivery company didn't call me has promised the day before to let me know what time they were coming. Therefore they turned up in the middle of surgery when I was seeing a difficult patients. The chair was left im my secretaries room..
When I came out to run through the mechanism as promised on your website they were long gone.
To be honest this was a disappointment as one of the things that made me buy from well working was the emphasis on exactly that 'well working' in your working environment. The chairs can be bought elsewhere a bit cheaper but as we are thinking of buying more for all our 10 doctors I thought i would try out your service for occupational health reasons.
Anywhere could have done a dump and run delivery like this.
It spoiled what was otherwise a good experience and cost me a hundred pounds for nothing.
Paul and the account sstaff were great.

07 December 2012

Reply from Wellworking Ltd

Thanks for the feedback, we would like to apologise for the lack of communication and chair set up on your delivery. We acknowledge our mistakes on your delivery and are committed to improving our pre-delivery communication in order to prevent this from occurring again and hope that this has not caused any inconvenience to you.