Before I go of on my rant.. let me just state that the parcel I'm expecting is a huge 7ft xmas tree that cost over £100.. not a small easily lost parcel.. I Was expecting my delivery yesterday, but it wouldn't let me track order, kept saying wrong postcode. When I finally got on there today it says it was delivered yesterday. Someone was in all day yesterday.. no-one came and no card was left so I know this is not true. I rang them this morning and was told it was in the depot for me to collect, I said I would arrange collection and get back to them.. when I rang them back I was told the parcel was not in the depot, it had been delivered and signed for yesterday and was told that they would look into it and I would be called back within 10 mins.. I waited an hour and called back to be told that he'd checked the paperwork and there was no signature on the paperwork. I was then told they needed to speak to the driver who would be in within 40 minutes and they'd call me right back.. 2 hrs later still no phone call.. so I call again.. and am told that the driver isn't working today and they can't get through to him, but she thinks she see my parcel in the depot and would call me back in 5 minutes.. half hour later, still no phone call.. call them yet again to be told that my parcel isn't in the depot and is with the driver who they can't get hold of.. oh wait, is this the driver who isn't working today? Or is he now working? Needless to say I still haven't received it and am pretty much fuming right now, I have 2 small children waiting for a xmas tree that the delivery was already a week late for!!! DO NOT EVER USE THIS COMPANY!!!
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