William ´s profile

Reviews (2)

Multitrip

Are Iceland & Egypt in Europe?

I wished to book insurance for a holiday in Egypt and Multitrip send me a Validation Certificate for Europe. I asked them to amend this to cover Area 2 which in their conditions included Egypt & Iceland and other fringe countries not normally included in the definition of Europe. Despite several emails they refused to do this. In the meantime a travel agency based in Ukraine with whom I was booking my Egyptian trip refused to accept this insurance and insisted that I take out insurance with them. Because Multitrip had not dealt with my request in a satisfactory manner which left doubts as to which countries were covered I lost faith in their ability to deal sensibly with any claim and so cancelled the policy. They did however refund my premium in full very promptly.

30 January 2013

Reply from Multitrip.com

Good morning William

Thank you for your review.

Our validation certificates work in conjunction with the policy document and the definition of Europe is listed under the Territorial limits Area 2 in the policy document.

As our policy documents conform to a particular format in would not have been possible to ammend this for you we did however add a note to your validation certificate oulining that you were covered for all the countries listed in area 2.

Kind Regards

multitrip.com

Travel Republic

Excellent service

Excellent service, cheaper than booking hotel and flights direct. Queries answered by phone very efficiently. Everything happened as planned. Would use them again unlike so many other travel companies.

William ´s profile

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William
Reviewer
Male, 1946
United Kingdom

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