I wished to book insurance for a holiday in Egypt and Multitrip send me a Validation Certificate for Europe. I asked them to amend this to cover Area 2 which in their conditions included Egypt & Iceland and other fringe countries not normally included in the definition of Europe. Despite several emails they refused to do this. In the meantime a travel agency based in Ukraine with whom I was booking my Egyptian trip refused to accept this insurance and insisted that I take out insurance with them. Because Multitrip had not dealt with my request in a satisfactory manner which left doubts as to which countries were covered I lost faith in their ability to deal sensibly with any claim and so cancelled the policy. They did however refund my premium in full very promptly.
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