Elizabeth Mc Donald´s profile

Reviews (1)

Essential Travel

Medical Screening-years should matter

On the whole I was pleased with my online booking with Essential Travel Insurance.However when it came to Medical screening I was not so impressed.When I was declaring my husband's AVM I was never at any time asked when the initial incident had occured. In my husband case it happened 15 years ago and he has had no after effects since then,in fact he has been remarkably healthy in the years since.I feel this should be taken into consideration when calculating the very expensive extra premium..I hope those responsible will take note of my comments.
I would recommend Essential Travel Insurance but only if no medical screening is required.

10 December 2012

Reply from Essential Travel Ltd

Dear Ms McDonald,

We are sorry to hear about the medical screening confusion you experienced.

Please note that at points throughout the medical screening, you have the option of continuing your insurance cover without declaring the condition if you believe it to be no longer relevant. Also, if the medical condition hasn't had any further treatment in that period of time you may not have had to declare it on the screening form.

If you wish to contact our customer services team, they can advise you fully and we can update the policy and refund you the medical screening costs if required. You can contact them on 0845 803 5434 or email them at customerservices@essentialtravel.co.uk.

Kind regards,
Essential Travel

Elizabeth Mc Donald´s profile

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Elizabeth Mc Donald
Reviewer
United Kingdom

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