David´s profile

Reviews (1)


Good store but use yodel courier

Quick service and I was kept informed and given a tracking number etc, but sadly Rubbersole use Yodel, who are the most useless delivery organisation I have ever had the misfortune to deal with.
"Sometime between 7 am and 9pm" really? gosh thats useful.
"safe place out of public view"? oh, you live in a terrace and haven't got one, OK we will take it back to a depot over an hours drive away.

If you (Rubbersole) are going to use these jokers at least give the option for the "Collect + " where I can pick up parcels from my local shop.

11 December 2012

Reply from Rubbersole

Hello David,

Thank you for your feedback. We are in the process of changing courier companies for our free delivery for faster and more professional service.

We do currently use Collect+ for our returns, so with a bit of luck, we will also be able to use them for picking up parcels in the near future!

In the meantime, you may consider using our UPS service if you wish to order with us and opt for an alternative courier method.

Kind Regards,
Katie, Rubbersole Customer Service

David´s profile

profile image of David
United Kingdom