I recently bought all in one computer for my twelve year daughter. After 5 days all the multitouch features of the screen disappeared. I emailed the customers service and was advised to re-install software. Unfortunately I am not good with computers at all and cannot imagine myself to do such reinstallation. So I emailed them back explaining the situation. I was advised to call their customer service and subsequently do the installation myself but under their telephone leadership. If unsuccessful they might be willing to collect the computer and fix it. I am not brave enough for this. So problem unsorted for weeks now. I believe that customers should not fix faulty computers by themselves. If I had bought it in a normal shop I would have simply taken it back. Do not buy unless you are a PC specialist yourself.
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