Having just moved house I needed to reestablish my virgin broadband service. This required a new landline (in addition to the one already run to the house on which we already had BT broadband and call package installed). The order was placed on the 5th October but the installation date was not until 29th November. I couldn't get my virgin broadband up and running and after 2.5 hours on the phone I finally tracked it down to the fact that BT broadband was installed on the line. To cut a long story (and many calls to BT) short it transpires that I had been sold the BT broadband package even though I had specified that I wanted to run virgin broadband on the line. The agent at the time said that by doing this I could still run my virgin service but I would save myself the line installation fee (£140). I now find that in order to get my virgin service running that I have to pay BT £220 in contract cancellation fees. I am not sure how I stand on this. Does a 28-day period in which to cancel still apply? Even if this was the case I wouldn't have known that the service was not fit for purpose within this period because of the protracted installation period. I feel tremendously let down and very angry at the service BT have provided - why on earth would I have wanted a second BT broadband service installed into the same property!!! PLEASE, IF YOU HAVE THE OPPORTUNITY TO USE ANOTHER PROVIDER DO SO - BT ARE A DISGRACE
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