Our car hire is for seven days, from 11am on a Tuesday to 11am the following Tuesday. But this site calculated the hire as eight days - Tuesday to Tuesday inclusive. Still think it was worth it, but a shame we had to pay for an extra day because the software of the web site was so crude. Maybe it was deliberate?
I bought a sink and tap having checked that they would work together. But once installed they didn't - water came over the front. Clickbasin agreed to reimburse for the tap and send a mail bag to return it (did both after a few reminders) and in appreciation i purchased another tap from them. So they were fair and did what they said. Thanks.
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