Wheelspin Models

Quick delivery ,but didnt get what they said

I looked on your website afew weeks ago and decided i was going to order a sandmaster combo kit,i rung the shop to make sure i was getting everything i needed and was told yes everything,so when i was paid i placed the order,quick delivery but when opened i discovered that there was no steering servo,i rung the shop and the person i spoke to said no that combo does not come with the servo,it seams pretty silly to do everything but a steering serv,anyway i was not ofered any apolagy for the mix up and just told i would have to buy one,anyway i did but not from wheelspin,and wont use u again

10 December 2012

Reply from Wheelspin Models

Hi Alan,

I'm sorry to see your disappointment. The Sandmaster kit does mention it requires a steering servo, but I appreciate this wasn't included in our combo, which is a little misleading. Our combo's generally include most of the items you require, but as these are somewhat "universal", mistakes can happen from time to time.

We've now updated our combo to include a servo (which has of course pushed up the price slightly.)

I'm sorry to see our team didn't offer an apology for the mix-up, and I'd be happy to look into this further if you wish to contact me directly at support@wheelspinmodels.co.uk

Kind Regards,

Ben Locke
Manager
Wheelspin Models