Kati H´s profile

Reviews (1)


Sainsburys stole my Nectar card

A member of Sainsburys staff stole my Nectar card, used up the points I had (around £45 worth) PLUS points I didn't have so that Nectar card has put minus seven odd pounds on my card.

Sainsburys branch where this happened has been reluctant to deal with this from the beginning although was forced to sack the staff member once I contacted the police and kicked off a fuss. However, they refuse to take responsibility of the theft (ie their staff members' behaviour when he was still employed by them) beyond giving me a £20 gift card. I consider that they still owe me over £30 pounds (£50+ less the £20) and this matter has been going back and forth over the months; the last time I discussed this with someone there, the deputy manager didn't even bother to come and talk to me but told his member of staff to tell me that I need to deal with this as it's Nectar's fault and they need to give me my points back. How can it be Nectar's fault even though it wasn't their staff member who stole the card, used the points and was able to incur a debt on my card because Sainsburys only update their Nectar points one a day!?!?

To top this all, I now have over £2k worth of missed Nectar points as I haven't been able to use my Nectar card.

I guess I have to write a letter to the head office although I already have spent hours trying to sort this out with the branch.

More generally and on top of the above I have noticed that Sainsburys constantly use incorrect 'comparison' prices (price per kg etc) on labels. Many of their customer services staff have no customer care skills and on many occasions even come across arrogant and/or indifferent, leaving you waiting at the desk without even as much as acknowledging that you are there.

I interpret Sainsburys slogan "live well for less" to mean "live with less money as that's how our business practices leave you". So, hardly a surprise I give Sainsburys only one star.

Michelle Smith found this review useful

Kati H´s profile

profile image of Kati H
Kati H
Female, 2013
United Kingdom