Paula Bird´s profile

Reviews (1)

DPD UK

Hopeless trying to call, parcel gone missing

I had a note that they tried to deliver on Tuesday. I went on line and arranged for redelivery today, Friday. It didn't arrive today so I went online and it says the parcel was delivered yesterday, Thursday , and signed for by someone whose name I don't recognise and can't have been at the delivery address. No indication which address they delivered to. No note through my door. No phone number to speak to a real person at dpd. Very frustrating. How are we supposed to deal with a situation when there is no one to speak to?!

18 December 2012

Reply from DPD UK

UPDATE - Paula, the reference number that you have supplied does not appear to be related to your parcel. Can you please email your full address and phone number to socialmedia@dpd.co.uk in order for us to look into this? Thanks, Bobby.

Hi Paula,

Please be assured that I have asked customer services to look into this and contact you with further details.

Kind regards,

Bobby.

Paula Bird´s profile

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Paula Bird
Reviewer
1963
United Kingdom

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