tracy elliott´s profile

Reviews (3)

ProSwimwear Ltd

Longest delivery ever for swimwear!

Took 6 full days to deliver. Too long in my opinion, when I compare to other swimwear shops that I have ordered from!

Thought I would try Pro-swimwear again - still refunds take so long!!! PLEASE MAKE SURE YOU READ ALL COMMENTS on this site re. refunds. They will quote you back saying their statutory writes of 7-10 days. I have recently bought from Allens of K and Simply Supplies - brilliant - I returned something to Swim Supplies and within 2 days refund was back on. They were amazing. Don't buy from here unless you are prepared to wait ages for a refund!

17 September 2013

Reply from Proswimwear

Many thanks for posting your comments which are of great disappointment to me.

We pride ourselves on the high level of customer service we offer our customers and I am sorry that you feel we have disappointed you on this occasion.

Please be advised that your order was shipped to you within 48 hours of our offices being open. You have received that order the same week although Royal Mail quotes 3-5 working days for delivery of a 2nd class order. With this said if you would like to discuss this issue further please feel free to contact us via email on info@proswimwear.co.uk. We will be happy to speak to you about this.

Thank you in advance.

Kind regards

Michal Gondolewski
Customer Services
ProSwimwear Ltd

Rubbersole

To Slow Delivery - took over a week!

Would not recommend.

14 January 2013

Reply from Rubbersole

Hello Tracy,

I have looked into your customer account. I do see that you have opted for our free delivery with Yodel. Your order was placed on the 5th January, shipped on the 8th January and was delivered on the 12th January, so it did arrive on time and you should have it.

Kind Regards,
Katie, Rubbersole Customer Service

Tresor Paris

Quickest order ever!

Easy and quick order

tracy elliott´s profile

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tracy elliott
Reviewer
United States

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