As I have no wet central heating I needed an electric towel rail. The mirus towel with the variable heat thermostat seemed perfect and reasonable in price. The order process was easy and delivery was good, sadly things went downhill when it came to the installation. The element supplied did not fit the towel rail, I contacted Geyser who to their credit agreed to send a replacement but only when I agreed for them to charge a £90 "holding fee" . They only had the one in stock and they fitted the element prior to dispatch, apparently it took a bit of force but the element fitted, problem solved ! or so I thought. The replacement arrived in good time but had been poorly packaged and the element was damaged. I contacted Geyser and with their agreement I replaced the damaged element with the one I already had and it fitted, problem solved ! or so I thought ! When fitted on the wall all looked good until the towel warmer got up to heat, there was a pin hole leak from one of the factory welded joints. I contacted Geyser again and they would send a replacement, not that they had one in stock. I was told that these were made abroad, Turkey, I think. The only problem with a replacement is there was no guarentee that 1) the element would fit or 2) the wall fixings would be in the same position a bit of a problem when the rail is fitted to limestone tiled walls. I managed to stop the leak with some epoxy putty and luckily the repair is not obvious. It is all well and good for Geyser to keep sending replacements but it seems to be a bit of lottery what you get. At least the one I have is on the wall, drying my towels and no longer leaking, with no guarentees that the replacement will be any better I have decided "why take the risk". The staff were polite but that alone does not solve problems, my conclusion, poor quality and not worth the money, pay a little extra and go elsewhere.
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