Ian Banfield´s profile

Reviews (3)


Lost Order

Our order was dispatched but it seems somehow went astray in the post. We notified Truprint and a re order was promptly sent.
Excellent customer service

Groupon UK

Brilliant Groupon Customer Service

I have bought several vouchers via Groupon and all has been fine except for three car reversing sensors. Fitted one and it was useless so I tried to advise the dealer who supplied them. No response so I emailed Groupon customer service and received reply almost at once.
After following their advice regarding the dealer I still got nowhere so Groupon said they would contact the dealer for me. Still no dealer response so Groupon offered to pay my refund in full and said they would look into the dealership issue.
My experience of Groupon customer service was first class...extremely quick and they took responsibility by offering me the refund.
I have no hesitation in using Groupon based on this experience.



We bought two vouchers and used one. Due to a change of circumstance we asked for a £15 refund on the second identical voucher .
We were emailed saying wowcher were under no obligation to offer a refund as 30 days had passed. Fair enough but we told wowcher we were merely asking for a gesture of goodwill to keep our faith in wowcher ie to keep us as future customers. At this stage we are now being ignored therefore for the sake of a refund of only £15 wowcher have lost who knows how much future custom from us.
There are no doubt good reliable deals via wowcher but they have lost credibility with us and shant use them again.

09 December 2012

Reply from wowcher.co.uk

Good Evening Ian,

We are sorry to hear you feel you are being ignored, we respond to all emails within 3 working days so if you have not heard back from us within this time it is likely we have not received your email.

Can you please resend this to enquiries@wowcher.co.uk with TRUST in the subject line so we can look into your request.

Kind Regards


Ian Banfield´s profile

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Ian Banfield
Busheyheath, United Kingdom