I booked tickets with them couple of weeks ago and was traveling to Asia. However, due to unforeseen circumstances I missed my flight. When I contact my airlines (Qatar Airways) they advised me that I need to pay £100 p/p extra to book the next flight but also advised me I have to contact Travelup (as they were the main ticket issuers). When I did contact TravelUP they were asking me £665 p/p. Even the Qatar Airways representatives at the airport were shocked and they said definitely they are trying to rip me off as they realised I was desperate.....
Anyways...never dealt with them as I booked a new ticket from Emirates and flew that very day...
So please stay away from them if possible..Thanks
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