We ordered a TV online from this retailer. Our order confirmation e-mail said
"You will be contacted shortly by one of our sales advisors. If on the rare occasion you are not contacted within 24 hours please contact us on 0844 858 0708 with any queries."
After a day we were told there was a problem with our payment, so i sent an e-mail to investigate. No Response. I use'd their LIVE Support service, Took me 30 min's to get a response, then what should have taken 5 mins took me 2 and a half hours of me asking a question, then waiting 10 - 20 min for a response. Once that was compleate and everything required of me was done, we were told "the moment we receive the information required we will contact you to arrange delivery."
The next day i called up the customer service line and spoke to a man, he told me that i hadnt sent them the information, to which i told him i had, gave him the name of the exact email i sent, he said he would sort it out and call us back. This was 11am. Finally at 15:40, i called back to enquire and was told that the customer service team finish "around 4", they had all gone home and i would have to call back on monday.
This treatment is unacceptable, I have paid for a service and expect to be treated properly. I havent asked for much, just to know if my order has been processed and when i can arrange delivery. I have not been rude once and i have spent alot of money. Money which is now unaccessable to me untill this whole situation is delt with.
I am very dissapointed and angry with the service i have recived and if the situation isnt rectified, i will be taking it further.
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