BetterBathrooms.com

Poor after sales service

Incorrect product supplied, not as per confirmed order. Better Bathrooms supplied a bottom of range product rather than the top of range product ordered. No response to emails to customer service department, waited in excess of 45 minutes for telephone call to be answered. Very helpful assistant when eventually contact was made. As requested I submitted a photo of incorrect item within 5 minutes of call ,no response from Better Barthrooms to date. I suspect they will wait until this is outside the 4 day checking period. I hope to hear from them but not holding my breath!

10 December 2012

Reply from Better Bathrooms UK LTD

Please accept my apologies for the poor service which you received. Unfortunately, due problems within the department you were unable to get through to customer service. I understand that a replacement was organised for you on 09.12.12. Thank you for you feedback which is extremely valuable in improving our customer experience.