After I decided ShopTo was a no go zone due to their appalling customer service, I now result to Zavvi for all my games and films. I'm happy I did. I ordered the An Idiot Abroad Blu-ray boxset at the already great price of £10.99. I was sent a 10% a few hours earlier which is very nice of zavvi, and saved me over £1! Thank you Zavvi!
I have waited 3/4 months for a refund after returning my phone. Still no refund, cancellation, still not got any refund and they never reply. I have been so upset about this these people have absolutely no heart towards anyone.
ShopTo was, to me, the go to place for video games, until my 2nd Wii U couldn't connect to the internet, and I was banned from buying consoles from them again.
If anyone has a PS4 pre-ordered with them, I'd cancel, if you hear about the problems so far, and you have two faulty consoles, it's bad news.
I suspect If I returned two of the same game I'd also be banned from buying games, but anyway, I'm warning you. I closed my account after abysmal customer service, my Dad used their merchant on Play, but I warned him. Hope he has no similar problems.
EDIT: Now closed my father's account due to this, I contacted someone on the phone who was blatantly rude. He was telling a member of staff saying "I've got him on the phone." This disgusts me how a company can act this way, he was saying "I've got to put the phone down now due to other customers waiting." More customers with problems, good luck.
Andrew Jackson found this review useful
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