Megan Yates´ profile

Reviews (1)

Just Eat

Just eat good, take away bad

Frustratingly, just eat mobile site have no way of reviewing individual take aways. Tonight when I ordered front Delhi spice in Norwich, I ordered a meal for two people. It turned up 45 minutes later which isn't a bad time for delivery as our address is a fairly new property. When the meal arrived only half of my meal turned up (the rice) after calling the restaurant (as we thought that would be the quickest way) they said they were sending someone out immediately with my main dish. After another 40minutes we called up again regarding the whereabouts of my dish which they said it would be with us within 5 minutes. 10 minutes later I looked out my window to see if anyone was pulling up to see an Indian asking a passerby where my address was (bearing in mind they were standing outside my door). After plating up I decided to tuck in - man was I ready for it by that time- and discovered the dish that they had hurriedly 'rushed' out was cold. As you can probably guess, really not impressed by the quality or service from my meal tonight. Very very disappointing.

14 December 2012

Reply from Just-Eat.co.uk

Hello Megan,

I’m sorry to hear you had a bad experience, our mobile site was only ever designed as a quick and easy way to order while on the move or away from a main PC or laptop. While it does provide the star ratings for each restaurant customers still need to use the main site to access account information and to leave reviews.
If you could email me your order details I will speak to the restaurant about your disappointing experience. My email address is trustpilot@just-eat.co.uk
I do apologise for the inconvenience caused to you.
Kind regards,

David

David Farrer
Senior Social Media Consultant & Anti-Cooking Activist

Megan Yates´ profile

profile image of Megan Yates
Megan Yates
Reviewer
1992
Norwich, United Kingdom

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