I have used Just Eat a few times, and had never experienced any problems. I went to place an order and it came up with "there is a problem with your order" message. I noticed the "Online help, Live chat" box on the right, and thought that this would be a quick way to redeem the issue.
I typed in the details and my question and waited at least 10 minutes for a response, I also tried phoning the company on their helpline but was also put on hold. Note that this is a service for "Urgent problem with a live order"
When I did finally get to speak to someone on the online chat- I had given up with the phone help, I had resolved the problem myself, having gone through the process of ordering at least 5 times before it was successful.
I asked the customer support person if there was a feedback form that I could use to leave comments about the website- I had already used the "Rate support" option at the top. Initially the response was quick and helpful, but then I was left for a further 10 minutes before a reply was given as to where I could leave a comment about the website itself. I wonder whether or not the support workers are talking to more than one person at a time.
I have rated Just Eat at 3 stars, as although there were problems with my order overall it is a service that works, however I do think that there does need to be improvement with their customer support service.
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