Karen Daniels´ profile

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Would not exchange without receipt

Last week Saturday I bought a football kit for my 5yr old son from SD Bromley, I asked the sales assistant to point me in the direction of shin pads and he said that the ones on the bottom shelf were suitable for my sons age. When shin pads were tried on at home they were way too small for my son so I bought them back to the same branch today.

I tried to exchange the shin pad for the next size up but I didn't have the receipt on me. The sales assistant insisted that I needed the receipt or my bank statement, I thought she was joking as the items were only £2.99. I requested that I speak to a manager and she pointed to a fine print policy on the counter and said that I should read it. I said "no" as no one showed it to me when I was purchasing goods so I wasn't going to read it now. She babbled on about different codes for different sizes. I questioned as to what I should do now and she indicated that I should bring in statement or buy the larger shin pad. I was lost for words and refused to buy the additional sweatshirt I was going to purchase.

Now I'm at home, I have found the receipt and I will return it and hopefully exchange but I won't be buying any more goods from them no matter how cheap they are.

Karen Cronje found this review useful

Karen Daniels´ profile

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Karen Daniels
Female, 1972
United Kingdom