Dealing with this company proved to be an absolute nightmare for us.
We purchased a mattress from National Bed Store. The payment was taken by The Easysleepco and when the mattress proved to be unsuitable all correspondence was with LAND OF BEDS. All 3 companies share the same phone number so it is reasonable to assume they are the same company trading under different names.
We already own a memory foam mattress and ordered another from the same manufacturer, having been assured by the very pleasant sales person that the feel would be similar if manufactured by the same company.
The ordering and delivery were faultless, but my wife found the mattress to be too firm, saying it was like trying to sleep on the floor. We attempted to get the company to take the mattress back as it was impossible for my wife to sleep on it and, in our opinion, did not seem to be as described. Many emails were exchanged, which may be viewed by any interested party. In our opinion, it seems that this company totally ignored our rights under The Sale of Goods Act and the Distance Selling Regulations and did not even send a copy of their terms and conditions until AFTER the dispute had arisen.
People living near the company may well have a pleasant experience when dealing with them. If you live at a distance, as we do, in our opinion it would seem to be only advisable to deal with them if you have already tried the same mattress before ordering.
We would advise you to be sure to purchase using a credit card, then the card company is equally responsible in defending any action you may take. If it had not been for M&S Money we would still be in a nightmare situation.
Buying and selling online is a massive business which depends on total trust between buyer and seller. Because of our experience with this company we will never buy online again without`a cast iron written guarantee. We are writing this review in the hope that it will help others to avoid the dreadful experience we suffered as a result of dealing with this company.
For a truly exceptionall service look for an independent mattress manufacturer from Manchester. They offer a guarantee that they will take the product back at their expense, with a full refund, after 28 days of trial.
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