Ordered items at good price. Did not arrive as expected – received email midday that day to say part out of stock, with restock expected soon. I was happy to accept situation.
Made better progress than expected on job, so items became urgent. Contacted customer service. Stock items despatched immediately. I was called back exactly as promised to be told remaining item to follow same week. It did.
All in all pretty good service (compares very favourably with my wife’s 10 calls to and from a national supermarket chain to get our wine order by which time the one we ordered had to be substituted!)
Reluctantly can’t give five stars as would have been better to have despatched par-order, while awaiting remainder.
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