Olof H´s profile

Reviews (1)

Interior Icons

Ok but not great

I checked several options to order my Eames Soft Pad 217 office chair replica. The choice was between iconicinteriors, vertigointeriors, voga.com or interioricons. I decided for interioricons much because of the reviews here at Trustpilot, plus an ok price and the article in stock ready for delivery. Service was good and delivery quick, however I experience the quality as so-so. The metal has some stains and the casting feels a bit cheaply done. The sewing is quite well done, the leather is ok but not fantastic. Although I feel this was an ok purchase I would have expected the quality to be better. I have had the chair for somewhat more than a month so it's hard to say how the quality will be in the long run.

10 December 2012

Reply from Interior Icons

Dear Olof,
Thank you for taking the time to review our product and service - we do believe firmly that these open and honest reviews are important for us as a company and help us to improve the products that we sell and the ways in which we sell them.
I am sorry to read that our product quality has fallen short of your high expectations. We have recently been selling our Eames inspired office chairs from a new manufacturer (as our original manufacturer were on a far greater manufacture time) and we have found the quality to be slightly inconsistent. As a consequence, we have reverted back to our original manufacturer, as in 5 years of selling their products we have never received anything other than praise.
I realise that this will not resolve your situation. What I would be happy to offer is a part-refund to cover your disappointment. Please feel free to contact us and we will make the necessary arrangements with you.
Kind regards,
Neil Mitchinson
Managing Director

Olof H´s profile

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Olof H
Reviewer
Male
Sweden

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Stockholm, Sweden